Help/ FAQ

1) Where Can I Purchase ANARK® Products?

We are based in Queensland, Australia. However, we sell exclusively online and our products are not available in stores. Please purchase online right here at https://anark.com.au.

2) What Payment Methods Do You Accept?

We prefer that you pay in real-time via. PayPal. You can use PayPal for real-time credit-card payments even if you do not have a PayPal account. You can also telephone us to pay by credit card (after firstly placing your order online), but please note that we cannot always get to the telephone immediately so please leave a message if unattended and we'll return your call. PayPal is a faster, easier, and our preferred option.

3) Do You Ship Internationally?

At present, this website is configured to only support domestic Australian shipping.

4) What Shipping Methods Do You Use & How Long Will My Order Take?

In most instances we ship via Australia Post, and, where practical, we'll utilise express post (except where express post will not lead to a significant saving in delivery times - local orders and most orders to Brisbane, for example), or when your items will not fit a 3kg express satchel. In these instances, we'll generally utilise parcel post or "signature on delivery". We occasionally employ alternate courier services.

All listed in-stock products stored at our Queensland warehouse and available for immediate delivery. A few of these items - such as our "Artisan" lifting accessories - require preparation prior to shipping and may therefore require an additional working day prior to dispatch. We endeavour to dispatch all other orders finalised prior to 9am on the same working day (orders placed after 9am next working day). Delivery times are based upon the delivery procedures of the shipping company, in most cases Australia Post. Please visit www.auspost.com.au for an indication of delivery times to your location. Orders ship from Toowoomba, Qld (postcode 4350).

Please note:
  • Please check all order details - including your delivery address and contact details - carefully, and notify us within 1 hour if there are any errors or omissions. We copy-and-paste address details from your order so these must be correct;
  • Please provide full contact details, including your telephone number - we may need to contact you! We'll generally make contact via e-mail, but in some cases may need to telephone;
  • Delivery problems are very rare, and additional insurance can generally be arranged on request - please contact us if you require insurance.

5) How Much Will Shipping Cost?

Domestic shipping rates are displayed in your shopping cart before you commit to purchase.

6) Do You Supply Wholesale?

Our direct-to-the-public prices are already heavily discounted, and we don't currently offer further wholesale discounts. We are certainly happy to discuss "bulk-buy" discounts or wholesale supply relationships with purchasers who are planning to carry a wide range of our products and purchase in considerable volume. Please contact us, providing full business and anticipated purchase details.